Patient FAQ

What is the Health & Hope Clinic?

The clinic provides free health care for the medically indigent persons who have no other resources for their health care needs.

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How does a patient qualify for services at the Clinic?

Your gross monthly household income must fall within certain income guidelines. You cannot have any kind of health insurance and not be eligible for Medicaid or Medicare. The Clinic truly sees only those who have no other resource for their health care needs.

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How can a person become a new patient at the Clinic?

For the Pensacola Clinic, located at 1718 E Olive Rd., please call (850) 479-4456 between the hours of 9:00am and 11:00am on Tuesday of each week to see if we are accepting new patients.  If we are, a volunteer will take your name and phone number.  You will be called when a new patient screening appointment is available.

For the Downtown Clinic, located at 1000 W Blount St., please call (850) 479-4456 between the hours of 9:00am and 11:00am on Tuesday of each week to see if we are accepting new patients.  If we are, a volunteer will take your name and phone number.  You will be called when a new patient screening appointment is available.

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Do I have to bring anything with me to qualify?

You must bring your last 4 weeks of paycheck stubs, a photo I.D. and proof of current address in Escambia County, Florida (such as utility bill).

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How is the Clinic funded?

The Clinic receives no government funding and, therefore, solely relies upon its own fundraising efforts through the private sector to meet expenses. Private individuals, private foundations, corporations, churches and others also make financial contributions to the Clinic.

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What services are offered at the Clinic?

General primary care, dental care, comprehensive women's services, dermatology, neurology, rhuematology, physical therapy, full laboratory services, prescription assistance and referrals to community social services.  Please visit the clinic for up-to-date schedules.

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What are the hours of operation?

The Pensacola clinic operates five days a week, MWF 8:30am - 12:00pm & TTh 5:00pm - 8:00pm.  

The Downtown clinic operations on Thursdays from 5:00mpm - 8:00pm.

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Is it possible to attend more than one clinic per day?

No

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What happens if a patient needs medications?

The Clinic has a well-stocked, state-licensed pharmacy, for prescriptions written by Clinic doctors for Clinic patients. Most medications, for the patients' first dose, are available and dispensed free of charge from the Clinic. Refills are performed through our Patient Assistance Program, which enrolls patients for ongoing medications through the large drug manufacturer companies.  If the medication cannot be found in the Clinic pharmacy or ordered through Patient Assistance, $4 scripts through Walmart or free scripts through Publix are offered.

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What are the Pharmacy hours?

Pharmacy hours are identical to Clinic hours.

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What if I need to pick up my medications?

Medications can be picked up during clinic hours.

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Are all services offered daily?

No. Please refer to Hours or call the clinic site directly.

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I speak only Spanish. What should I do?

There are volunteer translators at the Clinic who will be able to assist you. Please call ahead so we may arrange for volunteers.

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Who is responsible for all of these services?

Hundreds of physicians, nurses, pharmacists, and others volunteer their time to help provide free health care to the medically underserved of our community. One full-time and two part-time employees are paid out of Clinic funds. All others volunteer their time on behalf of the Clinic. A Board of Directors sets policy and is ultimately responsible for the organization.

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How did the Clinic get started?

The Clinic was founded in 2003 by the Pensacola Bay Baptist Association. It was originally hoped to start as a dental clinic, but with dental services and equipment extremely expensive, a medical clinic was more realistic with available funding.  With God leading the way, there were more volunteers than patients in the early days.  These days we have an abundance of both patients and volunteers, but we could always use more volunteers.  The Century Clinic was started in September 2011 to fulfill God's vision of a network of satellite clinics to serve as much of our community as possible while limiting the transportation burden on our patients.  The Downtown Clinic started in July 2014 with the help of Friendship Missionary Baptist Church and Baptist Healthcare.

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What are the Clinic's needs?

The Clinic always needs additional health care professionals, physicians, dentists, nurses, pharmacists, as well as front office and clerical volunteers.  Of course, the Clinic is always seeking additional funding sources as well, and we welcome all donations–large and small.  A wish list for clinic items can be found here.

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How would someone make a donation?

Simply send your check, made out to the "Health and Hope Clinic" and mail to 1718 E Olive Rd. Pensacola, FL 32514 or visit www.healthandhopeclinic.org/donate.

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