Volunteer FAQ

What are the benefits of volunteering at The Health & Hope Clinic?

The Clinic is able to continually offer services free of charge to the community largely because of the generous support of volunteers, and here at The Health & Hope Clinic, we understand that volunteering is a two-way street. While we gain immense support for our mission by having a dedicated corps of volunteers, you will also gain something in return, be it skills, experience or personal fulfillment. Rest assured that before your first day we will work hard to ensure that each applicant is placed in a role that meets the needs of The Health & Hope Clinic and is a good fit for the volunteer.

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What expectations do you have for Clinic volunteers?

Above all else, volunteers are expected to uphold the mission and philosophy of The Health & Hope Clinic. They are also expected to maintain client confidentiality, treat all clients with the utmost respect and compassionate care, and maintain professionalism at all times. 

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Are there opportunities available where I can get experience working directly with patients?

Yes. We are always looking for individuals who are professionally licensed to provide services to our patients. Furthermore, we have opportunities available for those who are not trained or licensed to gain experience in a direct service capacity. Among our “no experience necessary” roles, volunteers can serve as a Client Services Representative, Intake Worker, Social Service Intake Worker, and Patient Assistant Program Ambassador.

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Are all volunteer positions filled on a rolling basis?

Most volunteer positions are filled on a rolling or as needed basis because training is on-the-job. Several roles, however, require volunteers to attend one or a series of training sessions.

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How will I know which volunteer positions are available?

On the application, volunteers are asked to indicate which positions they are interested in. Then, in your volunteer interview, we will explore the availabilities of the positions you selected as well as others that might match what you are looking for during your service. If you have specific questions about availability prior to applying, contact the Volunteer Coordinator by emailing the clinic at clinic@healthandhopeclinic.org or calling (850) 479-4456.

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Do I have to be licensed or trained in medicine to volunteer?

No. The Health & Hope Clinic has an immense need for volunteers who are not trained or licensed in medicine, and we have a plethora of “no experience necessary” roles available, which vary from providing direct service to helping out behind the scenes with the tasks that help The Health & Hope Clinic run from day to day. 

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Do I have to be licensed in the State of Florida if I am a licensed professional?

Yes. To serve in a clinical capacity without supervision, you must be licensed in the State of Florida. If you are licensed in another state or country, you may still fill any of our “no experience necessary” roles.

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What are your most popular volunteer positions?

Our most popular volunteer positions are our Front Office and Patient Assistance Program volunteer. Both of these positions involve working directly with patients and are great if you are looking to start a career in health.  If you're interested in one of these positions, we encourage you to apply early as these roles may have waiting lists.

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Is there a limit on how often I can volunteer in a week?

There is no limit on how often a volunteer can serve in a week; however, we encourage volunteers to start slow so they do not feel overwhelmed. Your volunteer service is incredibly valuable to us, and we don’t want our volunteers to feel burnt out.

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What kind of time commitment is needed to volunteer?

It takes a great deal of time and energy to effectively train Health & Hope Clinic volunteers. We especially appreciate long-term service since it ensures consistency for our patients. As a prospective volunteer, try to honestly evaluate your ability to commit prior to signing up for a role.

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Are there opportunities for individuals to volunteer once for done-in-a-day projects?

Yes. If you are interested in a one-time project, please contact the Volunteer Coordinator. Depending on the needs of the Clinic at the time, we will likely be able to utilize a group of up to 15 volunteers. In the past, volunteers participating in one-time projects have helped with building and grounds beautification, inventory projects, and assisting with data entry, among other incredibly helpful tasks.

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Does The Health & Hope Clinic extend liability coverage to volunteers?

Yes. The Heath & Hope Clinic extends its liability coverage for all lay level volunteers and individually licensed providers. A certificate of liability coverage can be produced upon request.

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I am currently employed. Are there still opportunities available that will work with my full-time schedule?

Yes, we have evening & daytime hours to accommodate the availability of volunteers.  

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What is the application process like?

All volunteers are required to fill out the volunteer application and return it along with two professional references by mail or in person to The Health & Hope Clinic at 1718 E. Olive Rd. Pensacola, FL 32514. If you are a licensed professional, we also require a copy of your license as well as your resume. After your application materials are received, the Volunteer Coordinator will contact you for a volunteer interview.

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What is the best time of year to apply?

There is no single best time of year to apply. It is best, however, to apply early because it can take time to process your application and schedule a volunteer interview. 

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How long will it take to process my application?

When all your application materials are received, it can take 2-3 weeks to process medically licensed applications and 2-3 days to process lay volunteers applications. Once your application is processed, we will contact you to set up an interview. 

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Do I really need two references to apply?

Yes. An application will not be processed until it is accompanied by two professional references. At The Health & Hope Clinic, we receive a number of applications from students or other individuals looking to build experience. In this circumstance, references are acceptable from a professor, coach, club leader, etc. Reference forms should always be submitted in a signed and sealed envelope, and it is best for potential volunteers to collect completed references and include them in a single envelope along with their other application materials.

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Is there a uniform or dress code?

Yes. As a professional health care facility, The Health & Hope Clinic maintains a business casual dress code, and as a representative of The Health & Hope Clinic, a volunteer’s attire should be appropriate to the role the volunteer performs and should not be a distraction to the services provided. Generally, closed-toed shoes are required at all times, and scrubs are allowed if providing direct care to patients. Shorts shorter than knee length and flip-flops are not permissible.

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Is Health & Hope Clinic willing to write proof of service or recommendation letters?

Yes. We love to write proof of service or recommendations for our valued volunteers! We will work with your volunteer supervisor to pen a letter on your behalf.

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